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frequently asked
questions

 

SHIPPING & DELIVERY

 
q: How much is shipping?

Flagship One offers free shipping throughout the USA. There is a 1-3 day handling time after an order is place. We use USPS Priority shipping to deliver all of our modules. This usually takes 1-3 business days on average and most of our modules are delivered to the customer in less then 5 business days. In some cases we can expedite the shipping and will inform you if that is a possibility.

 
q: Do you ship internationally?

We offer international shipping to a large majority of the countries in the world.

 
q: What shipping service do you use?

Our products are shipped through USPS and UPS carriers.

 

RETURNS & WARRANTY

 
q: What is your return policy?

At Flagship One, a faulty computer can be returned within 30 days of the sale but must be accompanied by a Return Merchandise Authorization (RMA). Returns are subject to a 20% restocking fee. Returned programmed items are subject to an additional $85 non-refundable programming fee and, if Buyer purchased keys, the return is subject to an additional $90 non-refundable key fee. All returns for money back must be received by Seller within 30 days from the date of original purchase. Returns received after 30 days from the date of original purchase include an option for an exchange or in-store credit.

 
q: Do you offer a warranty? If so, what are the terms?

All purchases include a lifetime warranty. There will be no additional charge to activate it. We will send you a document from 'Eversign' stating the warranty’s terms and ask that you please electronically sign it

 
q: What is a Core Charge?

Flagship One does not require any Core Charges or Core Returns. Many other control module suppliers charge users a fee to return their old unit. Keep this in mind when comparing prices with other sites.

 

ORDERS

 
q: How Can I Change Or Cancel My Order?

To make any changes to your order please contact our support staff either through email (admin@fs1inc.com), phone (516-766-2223) or through our online chat.

 
q: How Can I Track My Order?

When an order has been shipped, we'll send you an email with a tracking number. The shipment can be tracked on either UPS or USPS websites, depending on the shipment method provided.

 
q: Do you offer any promo codes?

Promo codes are personalized codes, issued on special occasions, that enables you to take advantage of exclusive promotions on services and products offered by FS1inc. If you want to get a promo code, enter your email address into the pop-up form that appears when first accessing our website. The "Promo Code" space is displayed in the first page of the Shopping Cart: enter your Code and click "Apply" to obtain your new total.

 

PRODUCT INFORMATION

 
q: What is a Vehicle Identification Number (VIN)?

The vehicle identification number (VIN) refers to a unique code that is given to each automobile. The VIN acts as the vehicle's fingerprint, as no two vehicles have the same number. A VIN is composed of 17 characters (digits and capital letters) that act as a unique identifier for the vehicle. Each character is used to reference the vehicle's unique features, specifications and manufacturer. VIN numbers can be used to track recalls, registrations, warranty claims, thefts and insurance coverage. In our case, the VIN is used to identify the correct module for a particular vehicle.

 
q: Where can I locate my VIN?

You can find the VIN (17 digit identification number) engraved at the bottom corner of the drivers side windshield or inside the drivers door. It can also be found on the title, registration or insurance card of the vehicle.

 
q: How can I provide you with my VIN?

While entering your billing information during the checkout process there is a text field titled "VIN" where you can add the number before you pay. Also you can either email us at admin@fs1inc.com and we will send you a confirmation email assuring you we have received the VIN.

 
q: Where can I find the part (service) number for my vehicle's computer (PCM, ECM, ECU)?

There is an I.D. sticker on the computer that will have the 'service number'. This may be abbreviated like "serv. no." or "service no." etc. This will be followed by the number that is used for identification. In almost all cases if you provide your Vehicle Identification Number (VIN) we can identify the correct part/service number for your vehicle’s module.

 
q: What does "Plug & Play" mean?

Plug & Play or Plug ‘N Drive refers to all control modules that don’t require additional programming. Most units before 1996 (OBD I) are referred to as plug-n-play. All of our Chrysler, Dodge, Plymouth & Jeep units are sold as Plug & Play.

 
q: What does "Programmed & Updated" mean?

This term refers to the programming process our mechanics perform on all specified control modules. During this process the vehicles replacement engine control module is VIN Programmed and flashed with the most recent manufacturer updates. These updates can help improve the performance and fuel economy of the vehicle.