Welcome to Flagship One, Inc.!

 

Return & Warranty

All items come with a lifetime warranty. Warranty does not include any labor associated with installation and/or removal of parts, key and/or Locksmith fees. Buyer will not be reimbursed for any such fees--NO EXCEPTIONS. Buyer hereby acknowledges and agrees that the Seller's liability is limited to the price of the item sold and Seller is not liable for any damage and/or injury sustained that results from any item(s) sold by any entity operated by Flagship One, Inc and Buyer hereby now and forever relinquishes Seller from any such liability.


Returns

Returns must be in original condition and be accompanied by a Return Merchandise Authorization (RMA) otherwise the return will be deemed unauthorized. Unauthorized returns will not be processed and will be held for no more than 45 days after receipt. After 45 days, if an unauthorized return is not claimed or accompanied by an RMA, Seller reserves the right to maintain possession of the unclaimed/unauthorized return.

Electrical parts are tested prior to purchase and if returned, all units will be inspected for burnt components, physical damage and water damage. Returns will be processed in the order received and may have a greater handling time than order processing. The lifetime warranty shall be void if an item is returned with any signs of:

  • (a) burnt components.
  • (b) physical and/or water damage.
  • (c) misuse, abuse, modifications, opened, tampered with, and/or used for any purpose not originally intended.
  • (d) vehicle is involved in a collision.
  • (e) security seal is removed, broken and/or damaged. Buyer must activate warranty within 20 days of receipt to be valid.

Returns are subject to a 20% restocking fee. Returned programmed items are subject to an additional $85 non-refundable programming fee and, if Buyer purchased keys, the return is subject to an additional $90 non-refundable key fee.

All returns for money back must be received by Seller within 30 days from the date of original purchase—NO EXCEPTIONS. Returns received after 30 days from the date of original purchase include an option for an exchange or in-store credit. Unless otherwise expressly provided, in-store credit is subject to the return fees when the unit is free of defect which shall be determined solely by Seller.

Warranty/Replacements

Seller expressly reserves the right to require a Buyer to return an alleged faulty/defective unit to Seller at the Buyer's expense for testing prior to replacement. NO replacement shall be issued until receipt of return. All items are OEM/Refurbished and Seller will NOT reimburse any fees a Buyer expends in connection with a possible faulty/defective unit(s) including, but not limited to Locksmith fees, diagnostic fees, rental car fees, storage fees, dealership fees, third party reprogramming fees, etc. This transaction shall be deemed to have been made in the State of New York and the validity, interpretation and performance shall be governed by New York laws, without giving effect to conflict of laws principles. Exclusive jurisdiction and venue over any disputes arising out of or in connection with this transaction shall be in Nassau County, New York. After one claim, the warranty is exhausted. Buyer hereby understands, acknowledges, agrees and accepts all of the terms set forth herein upon purchase and that the terms set forth herein shall be controlling.

Shipping & Delivery

Shipping Rates
Shipping Destination Flat Rates Shipping Duration
Africa, Central & South America $150.00 USD 2-8 Business Days
Asia, Australia & Europe $100.00 USD 2-8 Business Days
Canada $45.00 USD 2-8 Business Days
Caribbean $75.00 USD 2-8 Business Days
Mexico $55.00 USD 2-8 Business Days
USA Free Shipping 1-6 Business Days

All items have a 1-3 full business day (Mon. - Fri. excluding holidays) handling time after the order is fully processed for refurbishing/programming unless otherwise expressly stated.

Upon completion of refurbishing/programming, your item will be shipped using the (generally, USPS Priority Mail) unless an upgraded method of shipment is purchased. All units which finalize refurbishing/programming before 3:00 p.m. ET, will be shipped that same day. Units which finalize refurbishing/programming after 3:00 p.m. ET, will be shipped the following business day. Shipping times within the country vary but are generally between 1-3 shipping days (Mon. - Sat. excluding holidays). Customers will be notified of any delay via email.

Cancellations

Cancellations must be received by Flagship One, Inc in writing within 24 hours from the time of purchase; email shall suffice. Cancellations received within 24 hours from the time of purchase will be refunded in full unless the unit has undergone the refurbishing/programming process or was shipped.

In the event that an item has been refurbished/programmed or shipped prior to receipt of a written cancellation request, the customer will be issued a refund minus the fees outlined in the return/warranty policy (a copy of which can be found above). All cancellations received after 24 hours from the time of purchase are subject to the terms of the return/warranty policy.