Customer Service


Store Information
We process all online and phone orders out of a commercial building located at 21 Ryder Pl. East Rockaway, NY 11518. Our office building is open for business Monday-Friday from 8am to 6pm EST. Customers are welcome to pick up their purchases in person during regular business hours. If you plan on visiting us, we ask that you please contact us in advance so that we can have your products ready.  For all questions, comments and concerns please don't hesitate to call us at 516-766-2223. Our dedicated team of customer representatives are available to answer your questions Monday-Thursday 7am to 8pm EST, Fridays from 7am to 8pm EST and Saturdays from 8am-4pm EST; Sundays we are closed. 
Privacy & Security
Flagship One, Inc values the privacy of your personal data.  All of our privacy and security information can be found in our Privacy Policy section. 
Secure Payments
You can shop at Fs1inc.com with confidence. We have partnered with Authorize.net a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Fs1inc.com is registered with the Authorize.Net Verified Merchant Seal program.

Payment, Pricing & Promotions
We currently accept all major credit cards (Visa, Mastercard, Discover, American Express) as forms of payment.  We also accept payments made through PayPal services.  An 8.75% sales tax will be charged on all payments made in the state of New York.   
Returns & Replacements
All items come with a lifetime warranty. Warranty does not include any labor associated with installation and/or removal of parts, key and/or Locksmith fees. Buyer will not be reimbursed for any such fees--NO EXCEPTIONS. Buyer hereby acknowledges and agrees that the Seller's liability is limited to the price of the item sold and Seller is not liable for any damage and/or injury sustained that results from any item(s) sold by any entity operated by Flagship One, Inc and Buyer hereby now and forever relinquishes Seller from any such liability. Returns must be in original condition and be accompanied by a Return Merchandise Authorization (RMA) otherwise the return will be deemed unauthorized. Unauthorized returns will not be processed and will be held for no more than 45 days after receipt. After 45 days, if an unauthorized return is not claimed or accompanied by an RMA, Seller reserves the right to maintain possession of the unclaimed/unauthorized return. Electrical parts are tested prior to purchase and if returned, all units will be inspected for burnt components, physical damage and water damage. Returns will be processed in the order received and may have a greater handling time than order processing. The lifetime warranty shall be void if an item is returned with any signs of: (a)burnt components; (b)physical and/or water damage; (c)misuse, abuse, modifications, opened, tampered with, and/or used for any purpose not originally intended; (d)vehicle is involved in a collision; or (e)security seal is removed, broken and/or damaged. Buyer must activate warranty within 20 days of receipt to be valid. Returns are subject to a 20% restocking fee. Returned programmed items are subject to an additional $85 non-refundable programming fee and, if Buyer purchased keys, the return is subject to an additional $90 non-refundable key fee. All returns for money back must be received by Seller within 30 days from the date of original purchase—NO EXCEPTIONS. Returns received after 30 days from the date of original purchase include an option for an exchange or in-store credit. Unless otherwise expressly provided, in-store credit is subject to the return fees when the unit is free of defect which shall be determined solely by Seller. Seller expressly reserves the right to require a Buyer to return an alleged faulty/defective unit to Seller at the Buyer's expense for testing prior to replacement. NO replacement shall be issued until receipt of return. All items are OEM/Refurbished and Seller will NOT reimburse any fees a Buyer expends in connection with a possible faulty/defective unit(s) including, but not limited to Locksmith fees, diagnostic fees, rental car fees, storage fees, dealership fees, third party reprogramming fees, etc. After one claim, the warranty is exhausted. Buyer hereby understands, acknowledges, agrees and accepts all of the terms set forth herein upon purchase and that the terms set forth herein shall be controlling.
Shipping & Delivery
Flagship One, Inc. ships to every country in the world.  All of our products are shipped via USPS or UPS. Unless noted otherwise in the ordering pipeline Flagship One ships all items within two days of receiving order.  You will receive a notification of any delay or cancellation of your order.
Ordering
The buyer is solely responsible for making the correct interchange research. All interchange information in the listings are speculative and must be verified by the buyer.
Programming
Also known as uncoded, virgin, or blank - this means the item does not hold a code and does require programming/coding. A part that's not programmed can be swapped with another one without you having to do anything. The part is considered plug and play.  Visit our Programming page for additional details on the programming services we offer. 
Updating Account Information
All account information is accessible by logging in and viewing the My Account Dashboard.  From here you have the ability to view a snapshot of your recent account activity and update your account information.